Architecture: The Application Portfolio

The heat map from Aldermont's capability analysis put a red box around "customer management" and noted, dryly, that the bank delivers it three times over. That single red box hides a real mess underneath it: three CRMs, each inherited from a different acquired bank, each with its own database, its own integrations, its own small band of people who know how it works and are quietly nearing retirement. Leadership now wants to act on … Read More