Applied AI: Hallucinations and Grounding

Information in this post reflects publicly available sources as of November 1, 2026. In 2022, a passenger asked Air Canada's website chatbot about bereavement fares after a death in his family. The chatbot told him he could book at full price and claim the discount afterward. The airline's actual policy required the request before travel. When he was refused, he took the airline to a Canadian tribunal, which in 2024 ruled that the airline… Read More