Applied AI: Guardrails

Information in this post reflects publicly available sources as of October 18, 2026. In 2022, a man booking a flight after a death in his family asked Air Canada's website chatbot about bereavement fares. The chatbot told him to buy a regular ticket and apply for the bereavement discount within 90 days. That was not the airline's policy, and when he applied, the airline refused. He took the case to British Columbia's Civil Resolution T… Read More