Applied AI: Messy Input

Information in this post reflects publicly available sources as of November 2, 2026. A support team tests its new assistant against 200 questions written by the product team. It scores 94%. In production, the questions look different. Customers type on phones with their thumbs, switch between English and Spanish mid-sentence, paste text copied out of scanned receipts, and forward CSV exports with columns in whatever order their system produced. Sa… Read More