Applied AI: Voice and Realtime Agents

Information in this post reflects publicly available sources as of November 1, 2026. You call a support line and an AI agent answers. You ask a question, and then nothing happens for two seconds. You start to repeat yourself, and at that exact moment the agent starts talking too. Both of you stop. It apologizes and starts again from the beginning, and you are already reaching for the zero key to find a human. The agent behind that call might have t… Read More