Applied AI: Observability

Information in this post reflects publicly available sources as of October 18, 2026. A customer writes in, angry. Your support assistant told them their refund had been approved. It had not. They want to know why, and so does your manager. You open the logs. They show the request arrived at 14:02, returned HTTP 200, and took 6.8 seconds, and nothing more. You cannot see what the model was asked, which documents it retrieved, which tools it called,… Read More